Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. This includes a 30 day money back guarantee. If, for whatever reason, you are not 100% satisfied with the products, you are entitled to a full refund. Your refund request MUST be submitted to us within 30 days from receiving the products.

Refund Policy
  • Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct. If a return is needed please follow the instructions below.
  • Make sure that you are using the products consistently. This simple step solves the majority of issues we come across.
  • Contact us with any questions regarding product usage or results. The best results are achieved if you use the products consistently and correctly, with our guidance and assistance.
  • For a refund within 30 days of receiving your products please email info@buyherbalonline.uk for return instructions. We do not accept returns after 30 days.

Completed copies of the Retail Order Form and Customer Request for Refund Form must accompany all returns. Once you contact us we will provide you with this documentation so you can begin the return process. You need to initiate the return within thirty (30) days of you first receiving it. No exceptions.

Return Shipping Costs

Return costs for shipping and handling are non-refundable. The Paypal charge of 4% due to the costs of processig the platform is not refundable.

Cash Refunds

There are no cash refunds on credit card purchases.


If an item is exchanged, new shipping and handling fees will be added and re-stocking fee’s may apply.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.

Questions Regarding Return Policy

Contact us at or email buyherbalproductsuk@gmail.com with any questions regarding your purchase or our Return Policy.